Refund & Returns Policy
Who We Are
This Refund & Returns Policy applies to purchases made through Almost Natural, a trading name of MIK INDUSTRIES LIMITED.
MIK INDUSTRIES LIMITED is a company registered in England and Wales under company number 15304261.
Almost Natural is an independent UK-based online retailer and reseller of health, fitness, nutrition, and supplement products. MIK INDUSTRIES LIMITED is not the manufacturer of the products sold through this website unless expressly stated.
Almost Natural is not owned, operated, controlled by, or officially affiliated with any third-party brands, manufacturers, or trademark owners whose products may be displayed or sold on this website, unless expressly stated otherwise.
References to brand names, product names, logos, or trademarks on this website relate solely to the genuine branded products that we offer for sale. All trademarks remain the property of their respective owners. When you place an order through this website, your purchase is made from MIK INDUSTRIES LIMITED, trading as Almost Natural, not from any third-party brand or manufacturer.
Contact Information
Website: https://almostnatural.co.uk
Email: info@almostnatural.co.uk
Address: 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE
1. Your Statutory Consumer Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
You may have additional legal rights in relation to faulty, damaged, misdescribed, or non-conforming products.
2. 90-Day Return Guarantee
In addition to your statutory rights, we offer a voluntary 90-Day Return Guarantee.
You may request a return within 90 days of receiving your order, provided that:
The item is unused;
The item remains sealed where applicable;
The item is returned in its original packaging;
The item is returned in substantially the same condition in which it was received.
Returns that show signs of use, damage, contamination, tampering, opening, or excessive handling may be refused under this voluntary guarantee.
This guarantee does not affect your statutory rights relating to faulty or defective products.
3. Right to Cancel Online Orders
If you are purchasing as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
To exercise this right, you must notify us within the cancellation period.
You may inspect goods as you would in a physical retail store. However, deductions from any refund may be made where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics, and function.
Certain products may be exempt from cancellation rights where permitted by law, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
4. How to Request a Return or Refund
To begin a return, please contact us at:
Email: info@almostnatural.co.uk
Please provide:
Your full name;
Order number;
Product details;
Reason for return;
Photographs where the item is damaged, faulty, incorrect, or affected by a delivery issue.
We will review your request and provide return instructions and the appropriate return address.
Please do not return products without contacting us first.
5. Return Shipping
Unless the item is faulty, damaged, incorrect, or otherwise not in conformity with the contract, customers are responsible for return shipping costs.
We recommend using a tracked delivery service when returning products.
Original shipping charges are non-refundable except where required by law.
If a return is approved due to a faulty, damaged, incorrect, or misdescribed item, reasonable return postage costs may be reimbursed where required.
6. Refunds
Once returned goods are received and inspected, we will notify you of the outcome.
Where a refund is approved, payment will be refunded to the original payment method.
Refunds are generally processed within 14 days of:
Receiving the returned goods; or
Receiving satisfactory evidence that the goods have been returned.
We reserve the right to reduce a refund where goods have been returned in a condition that exceeds reasonable handling.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
7. Exchanges
We only replace products that are:
Faulty;
Damaged in transit; or
Incorrectly supplied.
To request an exchange, please contact info@almostnatural.co.uk and provide photographs where appropriate.
If a replacement product is unavailable, we may offer a refund instead.
8. Order Cancellations Before Dispatch
If you wish to cancel or amend an order before dispatch, please contact us as soon as possible.
While we will make reasonable efforts to accommodate cancellation or amendment requests, we cannot guarantee that an order can be stopped once processing has begun.
If an order has already been dispatched, you may still have cancellation rights under Section 3 of this policy.
9. Lost, Missing, or Damaged Deliveries
If your order has not arrived, arrives damaged, or appears to have been lost in transit, please contact us promptly at info@almostnatural.co.uk.
We may ask you to provide:
Your order number;
Delivery address;
Photographs of the parcel and packaging where applicable;
Details of the missing, damaged, or affected items.
We will investigate delivery issues with the relevant courier.
Where applicable and following investigation, we may provide:
A replacement product;
A refund; or
Another appropriate resolution.
Your statutory consumer rights remain unaffected.
10. Faulty, Damaged, or Incorrect Items
If you receive a product that is faulty, damaged, defective, or incorrect, please notify us as soon as reasonably possible.
We may request:
Photographs of the product;
Details of the issue;
Packaging information where relevant;
Batch number, best-before date, or product label information where applicable.
Where a claim is validated, we will provide an appropriate remedy, which may include:
Repair;
Replacement;
Full or partial refund;
in accordance with applicable consumer protection laws.
Reasonable return postage costs for approved faulty-item claims will be reimbursed where required.
11. Products Not Eligible for Return
The following items may not be eligible for return unless faulty or otherwise required by law:
Products returned more than 90 days after delivery under the voluntary guarantee;
Opened or unsealed products where health protection or hygiene exemptions apply;
Food, nutrition, supplement, or consumable products that have been opened, used, tampered with, or unsealed;
Products damaged after delivery due to misuse, neglect, improper storage, or failure to follow product instructions;
Gift cards;
Promotional or complimentary items;
Products returned without sufficient proof of purchase.
12. Product Suitability
Customers are responsible for checking that products are suitable for their personal requirements before purchase and use.
This includes checking ingredients, allergens, nutritional information, usage instructions, warnings, serving guidance, and any suitability information shown on the product label.
If you have a medical condition, are taking medication, are pregnant or breastfeeding, have allergies, or have dietary restrictions, you should seek advice from a qualified healthcare professional before using any supplement or nutrition product.
13. Policy Updates
We reserve the right to update or amend this Refund & Returns Policy at any time.
Any changes will be published on this page and will take effect immediately unless otherwise stated.
Last Updated: 1 June 2026
14. Contact Us
For all returns, refunds, exchanges, cancellations, and delivery-related enquiries, please contact:
MIK INDUSTRIES LIMITED
Trading as Almost Natural
Email: info@almostnatural.co.uk
Website: https://almostnatural.co.uk
Address: 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE